Our Products

Are your products organic?

Yes, all of our products are certified USDA Organic.

Are your products non-GMO?

Yes, none of our ingredients or products genetically modified.

Are your products vegan?

Yes, all of our products are 100% vegan, meaning they are
free from any animal-derived ingredients. Consequently, our products are dairy-free and plant-based, made with natural and wholesome ingredients to provide you with delicious and nutritious options.

We believe in providing our customers with healthy and
sustainable food choices, and we're proud to offer a wide range of vegan products to support your dietary preferences and lifestyle.

Do your products contain any allergens?

Our products contain no allergens.

How should I store your products?

Store in a cool, dark, and dry place. No need to refrigerate.

Why did the cacao powder arrive in a solid form rather than a powder?

Since no additives are present in this product, the cell structures of certain plants tend to bind together. If this occurs, simply grind the powder back to the desired consistency.

Shipping & Delivery

How long does it take to get my products?

Domestic shipping can take up to 5 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does shipping cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Do you ship internationally?

No, unfortunately, we are not currently shipping internationally.

At this time, we only offer domestic shipping within the United States.

Do you offer wholesale pricing for larger orders?

We do, please contact us by filling out our contact form or by e-mail at info@rigellousa.com.

Returns & Refunds

Do you offer refunds?

If you a product does not meet your expectations or
you are not completely satisfied with your purchase, please contact us within 30 days of the date of purchase.

We will do everything we can to make it right for you, including replacing the product, issuing a refund, or offering a credit towards your next purchase.

Please enquire for more information about our Refund policy.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund whenthe order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

How do I contact customer service if I have a question or concern?

Please contact us by filling out our contact form or by e-mail at

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by
PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms
of Service here or Privacy
Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Learn more about our store's safe checkout experience (powered by Shopify) here.